Effective August 30, 2026. These Terms govern access to Draveon websites, platform services, AIRA, pilots, commercial intake, integrations and related services unless a signed customer agreement provides different terms.
By accessing or using Draveon, you agree to these Terms. If you use Draveon on behalf of an organization, you represent that you are authorized to accept these Terms for that organization. A signed master services agreement, order form, pilot agreement, data processing agreement or other written contract takes priority where it conflicts with these public Terms.
Draveon is intended for business and enterprise use. Platform accounts are created through authorized invitation and provisioning processes. Self-service creation of unrestricted production platform accounts is not permitted unless Draveon expressly enables such a flow for a specific service.
You are responsible for maintaining the confidentiality of your credentials and for activity performed through your account. You may not share credentials in a way that bypasses licensed access, role restrictions or customer security controls.
You may use Draveon only for lawful business purposes and within the permissions granted to your organization, tenant, workspace, role and integrations. You must not attempt to bypass access controls, interfere with service availability, probe another customer's environment, reverse engineer protected service components except where law expressly permits it, or use Draveon to transmit malicious code or unlawful content.
As between the customer and Draveon, the customer retains its rights in data it submits to or connects with Draveon. The customer grants Draveon the limited rights necessary to host, process, transmit, secure and otherwise handle that data to provide the service and comply with the customer's instructions and applicable agreements.
Customers are responsible for ensuring they have the necessary rights, notices and permissions to provide data to Draveon and to connect external systems.
AIRA provides operational intelligence, recommendations, summaries, drafting, reasoning support and governed action capabilities. AI-generated output may be incomplete, inaccurate or inappropriate for a particular decision. Users remain responsible for reviewing material decisions and actions.
Draveon may apply role, tenant, readiness, workflow, approval and provider controls before an action is executed. Customers must not rely on AIRA as a substitute for professional legal, medical, financial or other regulated advice.
Draveon may connect with third-party products selected or authorized by a customer. Those products are governed by their own terms and privacy practices. Draveon is not responsible for a third-party service's independent acts, outages, policy changes or data handling, although Draveon will apply its own integration and governance controls where supported.
If you connect Google Workspace or Gmail, you authorize Draveon to use the Google permissions you approve for the features you enable, which may include account identity, read-only Gmail access and Gmail sending. You can revoke Google access through your Google account or disconnect the integration through Draveon when that control is available.
Submitting a website form, demo request, pilot request or product inquiry does not by itself create a paid subscription, production entitlement or binding purchase commitment. Commercial terms, scope, fees, payment schedules, service levels, pilot criteria and production activation are established through the applicable order form, proposal or signed agreement.
Draveon and its licensors retain all rights in the Draveon platform, AIRA, software, architecture, documentation, branding, designs, workflows, templates and related intellectual property, excluding customer data and third-party materials. No ownership right is transferred except as expressly stated in a signed agreement.
If you voluntarily provide product feedback, suggestions or ideas, you permit Draveon to use that feedback to improve and develop the service without restriction or compensation, provided Draveon does not publicly identify confidential customer information through that use.
Where confidential information is exchanged, each party should use reasonable care to protect it and use it only for the intended business relationship. Signed nondisclosure or customer agreements may impose additional confidentiality obligations and will control where applicable.
Draveon may improve, modify, add or remove features over time. We may temporarily restrict access when reasonably necessary for maintenance, security, legal compliance or to address misuse. Production commitments, support levels and service availability guarantees apply only when expressly stated in a signed agreement.
Draveon may suspend or terminate access when required by law, for material breach, nonpayment under an applicable commercial agreement, security risk, abuse or unauthorized use. Customers may stop using the public website at any time and may terminate paid services according to the applicable agreement.
Except for commitments expressly stated in a signed agreement, Draveon is provided on an as-available basis. To the maximum extent permitted by applicable law, Draveon disclaims implied warranties including merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes rights that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, neither Draveon nor its suppliers will be liable under these public Terms for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues, goodwill or data, arising from use of the public website or evaluation services. Any negotiated liability allocation for a paid customer relationship will be governed by the applicable signed agreement.
Our processing of personal information is described in the Draveon Privacy Policy. Customer-specific data protection terms may also be contained in a data processing agreement or other signed contract.
We may update these public Terms as the service or applicable requirements change. The effective date at the top of this page will identify the current version. Material commercial rights already established in a signed customer agreement are governed by that agreement.
Questions about these Terms may be sent to support@draveon.tech.